FAQs: Setting Up Utilities in Portugal

 

When moving to Portugal, getting your utilities sorted is essential.

We’ve created a clear, practical FAQ guide tailored to foreigners looking for a smooth set up in Portugal. We walk you through the steps to get your home set up and running smoothly.

We’ll cover:

• General questions about setting up utilities in Portugal
• Setting up electricity, gas, and water
• Setting up internet, TV, and your mobile phone
• How to pay your utility bills
• Plus much more!

General Questions

What utilities do I need to set up when moving to Portugal?

Most households require electricity, gas, water, and internet/TV/phone services. In some areas, central gas is not available, and gas cylinders are used instead. Some properties don’t use gas anymore.

Do I need a Portuguese mobile number to register for utilities?

It is highly recommended. Many providers send confirmation codes (tokens) via SMS to approve contract changes. You can use a basic mobile plan as long as it can receive text messages.

What documents are required to set up utilities?

Typically, you will need:

• A valid identification document (Passport or Portuguese ID card)
• NIF (Portuguese Tax Identification Number)
• Rental contract or property deed
• Current meter readings (for electricity, gas, and water)
• IBAN (for direct debit payments, if applicable)

Do I need to be physically present at the property to connect utilities?

Not always, but in some cases, yes. For example:

• Electricity and gas: If the service is already active, no one usually needs to be present. However, if reconnection is needed, a technician may require access to the meters, and someone must be present at the property.
• Gas inspections: These always require access to the property, and someone must be there to let the technician in.
• Internet and TV installation: A technician will need to enter the property, so someone must be present on the scheduled day.

Since you have contracted our service, you don’t need to worry — we will be present to handle these appointments for you.

Can I pay utility bills from abroad?

Yes, in most cases you can. Utility providers usually offer several payment methods that can be used internationally, such as:

• Multibanco references (can be paid also using some international banking apps that support Portuguese payments)
• Credit card (limited providers)
• Direct debit (SEPA)

However, please note that direct debit is only available from SEPA-compatible bank accounts. While some international banks work, we strongly recommend opening a Portuguese bank account, as it ensures smoother setup and payment processing, especially for recurring bills like electricity, gas, and water.

If you haven’t opened a Portuguese bank account yet, our team can assist you with the process.

Electricity

How do I set up electricity in my name?

You can contact an electricity provider online, by phone, or in person. The transfer process usually takes 48 hours if the service is already active.

Who are the main electricity providers in Portugal?

• EDP Comercial
• Endesa
• Iberdrola
• Goldenergy
• Galp Energia
• Meo Energia

How long does it take to activate electricity?

• If the service is already active: 48 hours for ownership transfer.
• If the service has been disconnected: 3 to 5 business days for reconnection.

Are there any costs for activating electricity?

• Ownership transfer: Usually free.
• Reconnection after disconnection: €30 to €50, depending on the provider.

What happens if I don’t pay my electricity bill?

• After 30 days, you may receive a disconnection warning.
• After 60 days, the service may be suspended, and a reconnection fee will apply.

Are there tariffs for specific consumption levels or time periods?

Yes, some providers offer off-peak rates for electricity, which may help reduce costs depending on your consumption habits.

What happens if there is an error in my electricity meter reading?

If you believe your meter reading is incorrect, you can submit your own reading to the provider or request an inspection.

Gas

How do I set up a gas service in my home?

Gas contracts can be transferred online, by phone, or in person. You will need the same documents as for electricity.

Who are the main gas providers in Portugal?

• Galp Energia
• EDP Gás
• Goldenergy
• Endesa
• Iberdrola
• Digal

What is the mandatory gas inspection?

If you are changing the name of the contract and the landlord doesn’t have a valid gas inspection (valid for 5 years), a mandatory safety inspection is required before reactivation and is usually paid by the tenant.

• The cost ranges between €60 and €100.
• It must be conducted by a certified technician.

How long does it take to activate gas?

• If the service is already active: 48 hours for ownership transfer.
• If the gas is disconnected: 5 to 10 business days, as an inspection may be required.

Are there any costs for activating gas?

• Ownership transfer: Usually free.
• Reconnection after disconnection: €30 to €50.
• Mandatory inspection: €60 to €100 (if applicable).

Water

How do I set up a water service?

Water services are provided by local municipal companies. You need to contact the local provider for your area.

How long does it take to activate water?

• If the service is active: Transfer takes 1 to 3 business days.
• If disconnected: Reactivation may take up to 7 business days.

Are there any costs for activating water?

• Ownership transfer: Usually free.
• Reconnection after disconnection: Fees vary depending on the municipality.

Is there a minimum water consumption charge?

Some municipalities impose a minimum monthly charge, even if no water is used.

Internet, TV, and Mobile Phone

Who are the main internet and mobile providers in Portugal?

• MEO
• NOS
• Vodafone
• NOWO

How long does it take to install internet and TV services?

• If fiber is already installed: 3 to 5 business days.
• If fiber needs to be installed: Up to 15 business days.

What are the average costs for internet and TV services?

Packages usually range between €30 and €80 per month, depending on speed and channels.

Do I need a long-term contract?

Most contracts require a 24-month commitment, but some providers offer no-commitment options at a higher cost.

Does mobile service include roaming?

Most plans include EU roaming, but international roaming may require an additional package.

Can I cancel my contract early?

Early termination fees may apply unless you choose a no-commitment plan.

Extra Services

If you require any assistance during your stay in Portugal, we are happy to help. Below, you will find our price list for additional services we can coordinate for you.

* These prices cover our coordination service for arranging third-party providers. Additional costs for the technician’s service, the purchase itself, or shipping fees (if applicable) will be charged separately as per the provided quote.

Additional services may be required, and these are charged at €100 for the 1st hour and then € 75 for the subsequent hours or agreed upon before contracting, plus travel costs.

The values above exclude VAT. We may need to add a 23% Portugal VAT rate on the values above. 

Thank you for reading this document! We are available to clarify any additional questions. For more information, please contact your account manager.

While we strive to keep this document as up-to-date as possible, we are not responsible for any future changes in applicable laws, regulations, or market conditions. The information and prices provided are based on legislation and market conditions as of April 2025. Goldcrest cannot be held liable for any subsequent modifications, including changes in pricing. Future adjustments may occur as necessary.